With effect from 24 January 2020. DFTA has designated the Hubei Province of China as a Do Not Travel area due to the Novel coronavirus outbreak.
Some travel insurance policies will cover travellers whose travel plans have been disrupted by the coronavirus or who have incurred medical expenses. This will depend on when the policy was bought and when the claimant started their trip.
If affected, we encourage customers to submit a claim for consideration as each claim received by the insurer will be investigated and adjudicated in accordance with the terms, conditions, exclusions and limits of the relevant policy.
It is important that you understand your policies terms & conditions and exclusions. Your travel insurance provider will be able to advise further.
For the latest information about the coronavirus outbreak refer to https://www.smartraveller.